I have had nothing but good experiences with all of the staff here! I first brought my cat here as a kitten to be spayed but suddenly had to go out of town for a family emergency. I was very worried about my kitten and the staff was so wonderful, they called to tell me when she had been taken back for surgery, when her surgery was completed, when she woke up from anesthesia and how she was, and when my boyfriend had stopped to pick her up. They went above and beyond! They even called the next day to see how she was doing and when I had a question about her pulling out a suture, they seen her for free to check the incision. They are great!! They have a great online website for keeping up with your pets care and records, which you can personalize. Luckily I have not had to to see them for emergencies or illness as my baby has never been sick but I’m sure they would still be great. LOVE this vet!!